COVID-19 Coronavirus Update

The Department of Planning has implemented proactive steps for business transactions to protect employees, customers and the broader community from possible transmission of the COVID-19 Coronavirus.

The following measures and procedures are currently in effect:

    1. Public counter services will resume on Monday June 29th with operating hours from 10am to 2pm, Monday to Friday.  The Planning counter has been relocated to the far left of the GAB lobby when you enter.  Customers are strongly encouraged to continue to utilize the Online Planning System (OPS) Portal to limit in physical contact.  Register here if you do not already have access.
      Payments for Online Planning System transactions can be conducted via the following:

        • Credit Accounts
        • Airport Post Office (see link below* for hours)
        • West Bay Post Office
        • Savannah Post Office
        • Lands and Survey Counter in the Government Admin Building (10am – 3pm)

      * (cash/cheque; debit/credit card accepted)

    2. The duration and proximity of physical interactions with customers will be reduced by limiting physical meetings.
    3. Inspections are being conducted as normal and all inspection requests should be submitted through the Online Planning System.
    4. Working hours for staff have been reduced to avoid congregation of staff and to provide for wider physical spacing for workstations.
    5. Customers are also asked to adhere to the following when conducting business:
      1. Email if you have questions or queries. If necessary, a list of contact numbers are provided here.
      2. Business with the Department of Planning will continue to be conducted through the Online Planning System.
      3. When coughing or sneezing do so in a tissue. The tissue should then be immediately disposed in a bin.
      4. If you do visit Department of Planning offices, practice social distancing, that means you should maintain 6 feet between you and the next customer or person in line.
      5. Engage via videoconferencing or teleconference to limit physical meetings.
      6. Continue to abide by the guidelines from the local and international health authorities, by washing your hands with soap consistently throughout the day, or where washing your hands is not possible to use an alcohol-based sanitizer, and avoid touching your face, particularly your eyes, nose and mouth.

The Department of Planning will continue to evaluate the situation and provide further updates to the public as they arise. Monitor and visit   for the latest official updates.

Given that the Planning counter is now open for the public to view applications, we are able to accept notifications for Planning applications. Note the date of any proof of mailing must be dated June 29th or later.

Please be advised of the following:

  • Thursday November 28th:  The Lands and Survey cashier will be closed from 12:00 to 4:00 pm, therefore any submissions made to the Department of Planning that require cash or cheque payment will not be accepted during this time.
  • Friday December 6th:  The Department of Planning will be closed from 11:30 am for a staff function.

Other closures related to holiday hours include:

  • 12:30 – 4:00 pm on December 24th
  • December 25th
  • December 26th
  • 12:30 – 4:00 pm on December 31st
  • January 1st

We apologise in advance for any inconvenience caused due to these closures.

Inspections Protocols: Covid 19

Procedures for Building Code inspections to be used during the COVID-19 Emergency Period. Click here.

Department Of Planning Paper Based Applications Notice:

As of January 2018, the Department of Planning will no longer accept paper based applications. All applications will have to be submitted online via the Online Planning System (OPS).